Terms & conditions of Suman Parai

INTRODUCTION TO THE TERMS AND CONDITIONS

Suman Parai (trekking & yoga) is an private, independant, self employed, Nepali high hills Himalayas trekking guide and yoga teacher, that started buisiness in the year march 2017.
I offer private guide service for Tours, Treks, Peak Climbing, Jeep Tours, Jungle Safari, Special Interest trips and other adventure activities mainly in Nepal, Bhutan and Tibet.
My motto is always to facilitate my clients with right information, make best arrangements and logistics while ensuring the safety of our clients and our own crew members. I do not subcontract my services and ensure the most authentic local experiences.

TERMS AND CONDITIONS IN SUMMARY

Please, kindly consider the followings (clients and partners) while you make your purchase:

  1. I’m self employed : my office is in my family home, in Sedi Bazaar, in Pokhara, Nepal.
  2. I do not have any branch office. I work as local nepali partner on behalf of many travel agencies partners worldwide (France, Canada, Switzerland, USA, Australia, UK, etc.).
  3. All the services will be provided as per the written confirmation and consent as finalized in the itinerary at the time of online booking
    1. On the front end of this website as a client ;
    2. On the back end of this website as a travel agency partner.
  4. After 7 days of the time of booking, I will need a scan of your passport : your passport must have 6 months of validity from the time of arrival in Nepal.
  5. When you arrive in Nepal, I need a scan of valid passport and scan passport size photo (please send to info@sumanparai.com).
  6. We might use photographs of your trip for only marketing and publicity propose after getting your written consent.
  7. My clients are obliged to follow the rules of my country (Nepal), my city and respect our local people and culture.
  8. Me and my team do not take any responsibility of any of your past, actual or potential illegal activities.
  9. I keep the full right to change this ‘Terms and Conditions’ and immediately come into effect from the day of we update in our ‘Terms and Conditions’ Section.

Advance Payment:

As a client, please make your payment online.

  1. Payment of 20% of total trip amount is required to confirm the trip which is Non Refundable. The rest of the full amount should be paid at least before 30 days of travel ; you will receive an email reminder about it.
  2. If your trip is within 30 days, you should pay the total amount to confirm the trip. If there shall be any exception, I will send you the written condition for any specified case other than mentioned.

As a travel agency partner, please follow : 

  1. As a travel agency worldwide business partner, we send you a monthly bill. Please make your payment, directly to my Official Bank Account, that was provided when we sign our initial contract, or here, online.
  2. All the Wire/Bank Transfer charges must be bear by the senders.

Cancellation and Refund:

I’m independant,  private guide, self-employed : cancellation are very hard on me.

I hope your trip with me and my team may go as fluid and perfect as it possibly can…
But, if for any reasons, however unfortunate and noble they are, you find yourself having to cancel your trip with me, this cancelation policy applies and help me to provide my services with safety, for everyone, and with commitment:

  1. Up to 30 days before your booking date : 20% of payment is non refundable and applies as Cancellation Charge : it is strictly non refundable. Also, on this same non-refundable 20%, half of it (10%) will be keapt in bank, i.e. : will be credited on any futur trip bought with me, up to 18 months later the cancelation date.
    If you have paid more then 20% of the total booking cost, the remining of your total paid balance (up to 80% of the cost of your paid booking) will be refunded by the same mean of payment – minus more or less 7% fees (bank fees + credit card charges*) – this refund will be done within 14 business days starting from the date you avised me that you cancel your booking (email and/or whatsapp).
    Please advise me of your cancelation, either by email or WhatsApp.
  2. From 29 days, up to 1 days before the begining of your booking with me : there will be 50% Cancellations Charge of total trip cost for cancellations made up to 1 days prior the booking date.
    If you have paid more then 50% of the total booking cost, the remining of your total paid balance (up to 50% of the cost of your paid booking) will be refunded by the same mean of payment – minus more or less 7% of fees(bank fees + credit card charges*) – this refund will be done within 30 business days starting from the date you avised me that you cancel your booking (email and/or WhatsApp).
    Please advise me of your cancelation, either by email or WhatsApp.

Note: If there is any special case, I will notify you at the time of booking.

* if you have paid your booking with me throug a 3rd party online booking site (for example : with Book Yoga Retreat, Trip Advisor, etc., or any other partner), their commission is non refundable. Their commision Will Not Be Refunded To You. Generaly their commission is around 15% of your trip total booking fees.

Unused Services:

  1. There won’t be any refund for any kind of unused services, or parts of unused services, the days before the trip starts, onward, until the end of the trip, for any reasons (including health concerns).

If you have health concern during our journey and cannot commit up to the end of your booking, out of deep devotion to life, I generaly reinvite you to a trip with me at a lower cost, adapted to the situation; but this is totally discretionary.

Risks and Liabilities:

Suman Parai is not responsible for any cost that may arise related to change in Government policies, natural calamities, fuel price hike, road blockade, flight cancellation or delay, floods, political situation, sickness, avalanches and other factors which are beyond of our control.

My Commitments:

  1. I ensure that I provide my best will in order to offer the best personalized services. Taking care of my clients is a priority.
  2. My crew members are fully insured (Insurance) for trekking, peak climbing, mountaineering and other Adventure Activities.
  3. If there will be any special case, I will notify our clients at the time of booking.

 

COMPLETE TERMS & CONDITIONS

1. Booking

  1. Your booking is not considered definite and no contract will exist between us until I receive a full payment from you and you agree to these terms and conditions.
  2. I do not share customer details with any 3rd parties nor do I store credit card details.

2. Payment

  1. The price is the exact amount to be received by me in US $ Dollars – OR – in Nepalese Rupees
  2. The full payment amount is due on or before the first day of the retreat/journey/booking by paying with credit card (or bank transfer), or cash in person.
  3. Please instruct your bank to charge all costs to you in order to avoid a short all in the amount that I receive.

3. Your Travel

Arrangements

All travel arrangements are your responsibility and at your own cost. I shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.

I’m are here to help you to make your travel easy by send you a Welcome Kit Guide that indicates clearly in French and English your travel steps – in and out of your journey with me.

Also, I make your travel easy by making available our Welcome Guest Agent – His/HER Direct Whatsapp Number will support you with all your travel arrangement questions.

Coronavirus Guidance & Restrictions

The following Coronavirus guidance and restrictions are in place at our accommodation, in accordance with the current Government guidance. If you are travelling to Nepal from abroad, it is your responsibility to check the travel advices of your home country.

During your stay you will have to comply with the national corona measures. If you have any of the symptoms, I require you to stay at home. Should you have any symptoms during your stay, I oblige you to report this as soon as possible and go into self-isolation. You will have to pay for the medical costs.

I’m are in no way responsible for any infectious diseases you may contract. In the event of an Global Pandemic Emergency, Global Pandemic Lock down or a situation where it is against the law to travel to the accommodation, I will refund your payment.

4. Travel Insurance

Travel insurance is mandatory. If you choose to buy insurance, I require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.

5. Your Health

  1. It is your responsibility to let your Yoga Instructor know if you have any injuries and to be mindful at all times of your own body’s capability during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately, without any delay.
  2. It is also your responsibility to consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may chose to do whilst on the retreat.
  3. Please advise Your Yoga Instructor of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right to advise you to desist and in the interests of your wellbeing, or others, we may decline your stay at our retreats.
  4. Whilst all measures are taken to ensure a high standard of health and safety, the property is situated in the mountains where the land is uneven and we and the involved parties, such as your Yoga Instructor shall not be responsible for any injuries caused by uneven terrain.
  5. Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that I provide. They should hand over the letter to their Yoga Instructor. I would prefer pregnant women to have done already yoga before they arrive.

7. Cancellation by you

  1. You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing – email, or Whatsapp. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 30 days before the start of the retreat, I will retain the 20% deposit of the retreat, if any.
  2. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.

8. Amendments by us

Occasionally, changes may have to be made (e.g., trekking guide, yoga teacher, class times or other arrangements), which I reserve the right to do at any time. If a significant change becomes necessary, I will inform you as soon as reasonably possible if there is time before your departure.

9. Cancellation by us

I reserve the right in any circumstances to cancel a trekking/retreat. In particular our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date I may cancel and refund the total money to you.

10. Our liability to you

  1. Me and the involved parties such as your trekking guide / Yoga Instructor, accept the responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
  2. We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
  3. Me and the involved parties, such as your Yoga Instructor, are not liable for any injuries you may incur. Yoga classes are undertaken at your own risk. I’m are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. I’m are not liable for loss of, or damage to, your personal property.

11. Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.

12. No Liability for possessions

The property will not be left empty and unlocked at any time, and you will be given your own personal key to your room. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hired cars or other hired equipment.

13. Complaints

If you have a problem during your retreat, please inform the organizer immediately and he/she will endeavor to put things right. Please note that I cannot be responsible for the individual behavior of any group member or other guest sharing your accommodation.

14. Privacy Policy

Me and the involved parties do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

I am of full legal age and have read and fully understand the terms of this release